Plantronics/Poly & Jabra Warranty Replacements

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The following will assist you in having headsets under warranty replaced by Plantronics.

You can contact Poly (formerly Plantronics) directly with any questions at: (i.e. to verify if the product is under warranty):

1-800-544-4660
Option 2 (Help with product or check status on replacement order)
Option 3 (Product replacement or warranty information)

NOTE: Plantronics will pay to ship your replacement, but you will be responsible for return shipping charges.

START BY CLICKING HERE:  https://www.plantronics.com/us/en/support/warranty-service

Once on the Plantronics page, follow the instructions below:

If you have not previously registered your product with Plantronics, follow these instructions:

  • Get started by creating an account. Click on the Create New Account button (on the right of the screen).
  • Select the appropriate customer type — Consumer or Business.
  • Proceed to Register a Product (in the Account Dashboard on the left of the screen).
  • Choose Submit a Warranty Replacement request.

If you have already registered your product and have an account with Plantronics:

  • First sign into the Warranty Replacement system (left side of the screen).
  • You will see a list of products you have previously registered and/or replaced.
  • To register a new product, select Register a Product (in the Account Dashboard on the left of the screen).
  • Choose Submit a Warranty Replacement request.

It will be at Plantronics’ discretion to send replacements first, or require defective units to be returned prior to replacements being shipped.

If you qualify for advance replacements, once you submit your warranty replacement request, Plantronics will strive to deliver your replacement within 2-4 business days. Note that delays could occur for out-of-stock items, or in processing of new business accounts. Upon receipt of your replacement, please return the defective unit to Plantronics, along with a copy of the packing slip that came with the replacement.

If you have any questions regarding the completion of the form itself, or about your warranty replacement, please contact Plantronics directly at 1-800-544-4660, prompt 5 – ext. 5560, or by email: service.center@plantronics.com.

 

 

The following will assist you in having headsets under warranty replaced by Jabra.

You can contact Jabra directly with any questions at 1-866-697-8757  (i.e. to verify if the product is under warranty).

START BY CLICKING HERE:  https://www.jabra.com/PN/ServiceNet